Returns & Exchanges

At Fitelo Store, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.

1

Initiate Return

Log into your Fitelo Store account, navigate to your order history, and select the items you wish to return or exchange.

2

Pack Your Items

Place the items in their original packaging with all tags attached to ensure they remain in unworn, resaleable condition.

3

Ship the Package

Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location.

4

Receive Refund

Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing